• All shipping and/or delivery costs shall be the responsibility of the provider of service.
• The pharmacy or DME provider must first contact the recipient or caregiver to ensure that a delivery is needed. Confirmation of needed delivery shall be maintained in the patient record. Automatic refills will not be permitted.
• The recipient or caregiver must receive delivery. Electronic signatures for receipt of product are permitted only if retrievable and kept on file by the pharmacy or DME provider.
• If a pharmacy or DME provider utilizes a delivery service, the pharmacy or DME provider will remain responsible for delivery of product to the intended recipient or caregiver. Replacement of lost, stolen or misdelivered medication, supplies and DME is the sole financial responsibility of the pharmacy or DME provider. NYS Medicaid will not reimburse for replacement supplies of lost, stolen or misdirected medication or DME deliveries.
  • The pharmacy or DME provider must also guarantee appropriate delivery of intact, usable product (i.e., if product requires refrigeration, the provider must ensure delivery under appropriate product storage conditions).

Questions concerning this article should be directed to the Pharmacy Policy Unit at